Friday, September 24, 2010

Let’s Build A Green Reverse Supply Chain: An Overview on Toothpaste Product

Introduction:

Consumers are increasingly aware and inclined towards green products and organizational policies behind it. Let us think of Toothpaste which is primarily a herbal gel toothpaste free from Fluoride, Sodium Lauryl Sulphate, Artificial Colours, Artificial Preservatives and Animal by-products.

This calls for a control on the list of environmentally hazardous raw materials through Green Procurement Policies. A provision for environmental substitution by tree planting and subsequent maintenance can be initiated. Also, Suppliers would be forced to have ISO 14001 certification. The product such manufactured in an efficient plant would be GREEN SEAL certified product.

The most important part of the Green Product Cycle is the Waste Management policy. The residue can be utilised as a raw material for manufacturing of PET tiles and sheets, tables, chairs and other office furniture. This in turn would increase revenues for the organisation and a reputation as a green initiative company.

To implement the effective Reverse logistics and material procurement, rag-pickers and waste collection centres and depots are targeted. The materials collected by rag-pickers will be collected centrally on weekly basis. The aggregated mass of empty tube material can be recycled in a bulk. This entire process will also include awareness drive for the rag-pickers by their contractors.

The financial implication for the entire drive turns out to be a profitable endeavour for the company. The incremental costs are incurred in making the entire supply chain green in formations of supplier relationships, facility planning, certifications, marketing and promotional activities and reverse logistics etc. These costs are recovered through premium pricing, reduction in raw material costs and revenue increment by re-use in other industries.

Currently the market size of toothpastes is is Rs. 3000 Crores. The expected market growth rate is 3 percent CAGR for 2009-12. If the entire oral care market segment is considered, it is 60% for Toothpaste, 23% for Toothpowder and remaining 17% for Tooth Brush. So clearly the focus is at the Toothpaste segment.

Product strategy & Lifecycle Management

A toothpaste has to be free from fluoride, sodium lauryl sulphate, artificial colours, artificial preservatives and animal by-products. Hydrated silica is used as the abrasive agent and can be flavoured by natural indigenous herbs such as Lavang, Choti ilaychi, Saunf, Neem, Babool & Khadir. It also contains oils such as oils of coriander, ginger, lemon, and spearmint. Other common ingredients for whitening and binding are used as usual.

Packaging Aspects:

A Multilayered co-extrusion Post consumer recycled resin (PCR) can be used. Here the Value proposition lies in providing an alternative eco-friendly and sustainable solution to the existing process by using the concept of “REUSE & RECYCLE” instead of the conventional approach of land filling which is not sustainable solution for the long term.

Operations Strategy:

The operations strategy revolves around the green-ness of the entire supply chain. Following are the parameters of green supply chain & its implications –

1. Green procurement practices:

- Establishment of a control list of environmentally hazardous substances will be made. The toothpaste is free from fluoride, sodium lauryl sulphate, artificial colours, artificial preservatives and animal by-products, hence the raw materials are so picked up that they are environmentally safe.

- The procurement of toothpaste ingredients will be based on the green procurement practices involving recyclable/recycled and reusable yet trusted resources.

- Natural Raw material extraction will be replaced by similar trees on the barren land and maintenance of the same.

2. Assessment for the environmental management of suppliers:

- The raw materials suppliers will be asked to have ISO 14001 certification. And also a strict collaborative control on the supplier practices can be implemented.

3. Green product approval:

- The toothpaste will be accredited by a green certification such as Green Seal or Green Mark Energy label which is recognized internationally.(Taiwan and USA)

4. An auditing mechanism for green management:

- The organisation will be continuously audited for clean energy mechanism and green management.

5. Green manufacturing practices:

- Manufacturing practices to be conducted with higher efficiency and percolation of the fundamentals of green technology amongst the bottom most human resource. As new machinery will be implemented, the processes might be more efficient than before.

6. Green design:

- The design of the tube will be so that the recycling will be easier and it would yield about 80% of the material to the re-usable form.

7. Recovery and reuse of used products:

- The reverse logistics will be managed through a network of rag-pickers and the rag-picking centres.

- Used tubes of the toothpastes would be collected back by the rag pickers. This recovery method will be yeild the highest recovery.

8. Green products standards:

- The product will be GREEN SEAL certified and awareness about the same in the consumer markets would be pushed for.

- A green index rating for green products can be done.

Waste Management Process/Reverse Supply Chain Aspects:

Instead of the using ABL material (Aluminium barrier layer), an eco-friendly solution using a plastic material which is capable of being recycled can be used. Currently the process of waste management involves disposing the empty tubes by land filling process or incineration to get rid of the material.

Recycling toothpaste tubes helps to a greater extent in the reduction of air pollution and tries to achieve sustainable development:

  • It keeps usable materials out of the landfill.
  • It provides resources to the post-consumer manufacturing industry, and requires fewer virgin resources for the creation of new products.
  • It saves energy and water since creating products from recycled materials is less resource-intensive.

About 0.9 billion toothpaste tubes are sent to landfills every year, many of which are recyclable. Toothpaste tubes are generally made with aluminium or plastic. Recycling aluminium instead of mining and processing virgin ore results in energy savings of up to 95 percent. The process of converting raw bauxite (the source of aluminium that makes up 8 percent of the earth's crust) into aluminium is an energy-consuming one, requiring roughly 7.5 kilowatt hours for each pound of virgin aluminium. In addition, reusing aluminium means that less bauxite needs to be procured to create new materials: open-cast mining of bauxite leads to deforestation and destruction of ecosystems.

Plastic is not biodegradable, taking up to 700 years before beginning to decompose. Recycling plastics keeps this non-biodegradable waste out of landfills and can reduce energy consumption by 70 percent. Recycling paper products, like cardboard packaging, results in energy savings of 40 percent.

Another Way to get rid of the material is as follows -

· To utilize the residue as raw material for manufacture of PET tiles and sheets, tables, chairs and other office furniture.

· The program is now diverting over 1.5 metric tons annually of Shines toothpaste tube packaging volume. The process is an example of sustainability, as well as creating new products; it allows savings in raw material and stimulates job creation.

· To promote recycling in integrated waste management.

Reverse logistics & Material procurement strategy:

Waste Management Process Cycle:

1) The empty tube collection process for further recycling process can be done with the help of rag-pickers who will collect the empty tubes from various points of the city. The waste picking outlets at various centres will be a source of empty tube collection provided by the rag-pickers.

2) Further our ECO-VAN’s will be collecting these empty tubes from the pick-up centres on a weekly basis and later sending it to the manufacturing plant for the recycling of the tubes and converting it into end utility products.

3) The rag-pickers will be accordingly rewarded by providing monetary incentives.

Special Awareness drive for the rag-picker community:

1) A special initiative in the form of full fledged programme will be organised in the initial phase in-order to educate the rag-pickers in identifying the tubes along with the other products as a part of the extended plans for other products in the product line. They will be given a comprehensive training to be followed.

The methodology of building a Green Reverse Supply chain is thus explained considering all the stakeholder’s and the systems in the process.

Saturday, July 24, 2010

Customer Satisfaction: Why Not?

If you ask a typical management practitioner (who hasn't read or listened to Prof. A. Damodaran) about the aim of the organization, The answer most probably will be - "Customer Satisfaction."
Can we really afford "Customer Satisfaction" against "Wealth Maximization" of a firm? How to balance or counter-balance it? How to synergize it? Is there any trade-off between them?
Well the answers root at the fundamental concept as to Why we need to focus at Customer Satisfaction, and sometimes WHY NOT to focus at Customer Satisfaction.
Much has been said about Why to focus...

Lets see "WHY NOT" to focus at Customer Satisfaction from the point of view of an "OPSolute Blogger"...

What Customers Know/want?
Customers are cost, quality and delivery sensitive. They want new products, new services, new utilities at the affordable costs and in better value based delivery options. Every firm tries to satisfy it in its own way and strategise accordingly. As defined some do provide customer satisaction, some provide customer delight and some provide customer Ecstasy too.
Customers just know what they are getting and not the channel through which their requirements are fulfilled and they rate various firms/products accordingly.


Why do organizations look forward towards Customer Satisfaction?
The simple reason is - for sustainable saleability of the firm's products. Customer satisfaction brings in repeat sales, repeat purchases and correct if I am wrong reduction in loss of sales.
Organizations keep looking outside their internal core competencies and strive for the parameters that shall satisfy the customers. And this is an on-going process. Few have succeeded by exclusively implementing this strategy.

How Customer Satisfaction can Work against you ?
Organizations trying out of their skins on Customer Satisfaction may get it wrong as well.
For Eg. You buy a telephone, and the stores call you several times to see if you liked the product. You think thats necessary?
or may be you buy a Smart-phone worth Rs. 10,000 and the Store keeper tries to make you happier by giving some Rs.100 free talktime on a service provider...
Is that USEFUL? Or Relevant?
Considering this, Customer Satisfaction can go wrong in may other ways too...

1. Paradox of Choices:
More Choices make customers happy don't they? Make them Satisfied... Do they? Really??
Well, its true that, more choices might confuse you. Choices need to be designed in such a way that they have to be useful. Organization must understand the power of selecting the choices and its variance among the mean cognitive people mind.


Finally its the PARADOX of choices. Yes choices are useful and helpful but the power of selecting the choices move from people who know waht to buy to ppl who dont know.

2. More Options Less Satisfaction :
Therr is this saying in a movie flick. Great Power Comes with Great Responsibiltities.
Similarly more options will come with more expectations and fulfilling them is no easy task.
Hence more choices increases expectations and lowers the cuatomer satisfaction.

3. Bad Choice is virtue of Responsibility:
If there is a saying in a customer group that some xyz peraon has a bad tase or a bad choice... what do you think, who is responsible for bad choice? If the xustomer is dissatisfied, who is resposible for it?  the customer? Or the seller? Uaually the customers blame themselves and feel worst. Now where is customer satisfaction?

Sunday, June 27, 2010

A FootLong Mass Customization Experience

You enter a seemingly healthy multi national food joint which boasts of customizing the nutritious meals or breakfasts, You choose your own breads, sausages, ingredients, garnish etc. to make a perfect sandwich for yourself and pay an amount which you feel is worth paying at for the taste you wanted.
This is exactly what is experienced at SUBWAY.

However as an OPSolute Blogger, I tried to see the operations part behind this experience.

The experience can be termed as a - Perfect Mass Customization in the food industry.
Let us understand this process in detail.

Eg.1)You go to the McDonald's and pick up your favorite burger.
This burger is already prepared, made hot and served to you. These Burgers are prepared on the ASSEMBLY LINE or in-fact this is Mass Production which goes into the preparation.
(Veg Assembly Line and Non Veg Assembly line being a separate assembly line)

Eg.2)You go to the finest authentic MAHARASHTRIAN food corner in the city. You order a Kolhapuri dish an
d it is prepared exclusively for you according to your taste likings and spices choice. This is termed as Mass Personalization. Every time you have been delivered an exclusive product, according to your choice and there are plenty of options through which one can choose.

Eg.3) You Enter Subway.
Step 1 - Select Breads(out of 4)
Step 2 - Select Size (out of 2)
Step 3 - Select stuffing (out of 8)
Step 4 - Select sauce (out of 6)
Step 5 -Select the way it is served (Grilled or Plain)
In this case one can choose from a few sub-items and prepare a wide range of items according to the choice of the customer.
This is the Mass Customization Principle which goes for a food industry.

I shall explain this in detail.

What is Mass Customization:-
Subway produces high volumes of subs or meals. However it has few raw materials towards making the end products. The variety of these end items is high.
It is the creation of high volume product with large variety so that a customer may specify model of his exact requirements of a large volume of possible end items arising from a few raw materials.

Why Mass Customization:-
Customers have a varying food taste. It is highly impossible to serve them satisfactory and profitability without mass customization.
Mass personalization is very costly and time consuming and would have constraint on the output volumes.(eg. you go and stitch a shirt for you)
Mass Production would not target the varying consumer tastes and would refrain a food place like SUBWAY being a market differentiator.
Also a customized experience would ask for a premium pricing profitable for a firm.


What is needed for Mass Customization:-
One needs to have following three things to implement Mass Customization-
1.Product Modulation
2.Process Modulation
3.Supply Chain Integration


1. Product Modulation-
The subs, meals, or footlong sandwiches in the SUBWAY menu can be product modulated. Each of these end items have distinct ingredients which are
A product modulation means that a product can be broken down into its system ingredient parts. These are separable and form basic building blocks towards the finished product.These parts can be subassemblies, subparts or an ingredient part. The constituent parts have distinct characteristics, features and different components characterized different end products or features of the end products.
By product modulating the subway systems, once can produce number of different products.
Statistically speaking, by multiplicative theorem Subway can have 4*2*8*6*2= 576 unique subs.(Breads(out of 4), Select Size (out of 2),Select stuffing (out of 8), Select sauce (out of 6), Select the way it is served (Grilled or Plain - out of 2)
(However many of them are functionally identical or are redundant or in simple terms, NOT TASTY NOT FEASIBLE kind of..)

2.Process Modulation
All Subway menus are process modulated. Making a sandwich/sub being a simple process, modulation is easy and directly implemented.
A process modulation means that the process is so flexible and changeable that all processes can be inter-changeable and can be done without a lot of human resource.

3.Supply Chain Integration
Supply chain for subway typically will consist only of Procurement, Production and Self delivery. As there are few raw material towards the finished product, the procurement process is standardized and can be managed easily without managerial interference.
Supply chain integration consists of collaborative procurement taking into consideration the daily consumption.

So this is what the FootLong Mass Customization Experience is all about.
So when you go next time, for a sub, just think about the FOOTLONG Mass Customization behind the sub..!!

Sunday, June 20, 2010

MRTS CHENNAI - PAST, PRESENT, FUTURE


I came across an article on Mass Rapid Transport system (MRTS) in Chennai region.
The article is focussed at the shortcomings of the MRTS system especially in the following matters - Project Planning, Project Management, Operations, Integration with the other transport systems & Political Issues.

The article focuses on the journey of the planning stages to the current condition.The current condition is that, though MRTS saves time during the peak hours, the load factor is hardly 10% due to the quality of the service and the public security concerns. The flaws that I could target are as following:-

1. The planning stage -
To minimize the costs and considering the city planning issues, the routing of the MRTS was done along the river line of th city.
This did not consider the proximity issues related with the population nuclei of the city.
The train stations designed are not proper and these are at different locations than the highest population densities.

2. Project Management -
The project is 50-50 project between the Indian railways and the Govt. Of tamilnadu. The project started in 1985 and took almost 16 years to complete the Rs.11.2 Crores project.
For any city development project, this timeline is huge.
One might not forecast the city growth and the civil transport need estimation over this long period of time.

3. Operations –
The transport operations are based on – Load factor, quality of the service, security in the service.
The load factor being very less, (less than 10%), the frequency of the shuttle trains running is very low. Which in turns pulls lower customers and the vicious circle continues.
The quality of the service has two major factors – during the journey and other than journey.
Inadequate staffing is a major concern for this. Also the condition of the shuttle trains is poor pertaining to the losses its occurring and the load factor.
Security in the MRTS is challengeable as there had been many cases of theft and female abuse and harassments.

4. Integration with other systems-
Integration with other transport systems are very important especially – bus routings, auto rickshaws and private vehicles.
The train stations should be well supported by the other public systems. Initially separate buses were scheduled for the train stations but the service was discontinued.
Also the parking provided for private vehicles were not secure enough. This added to the decline in parking users.

5. Political Issues –
Did not understand much about this.

THE MAIN AIM OF THIS BLOG IS - CAN YOU SUGGEST SOLUTIONS FOR THIS??

Following are some solutions –
1. Go for Public-private partnership model and make it profitable.
2. Selling of train station properties to the merchandise
3. Integration with other transport systems.
4. Running of train shuttles with lower number of CONTAINERS... (DABBAs)
5. Add new routings to the existing ones....
6. Sell to Indian rail completely; let them do what they can do about this... (hehe)

Things to consider :-
1. Trade off between planning horizon and effectiveness
2. REMEDIES AT THIS POINT OF TIME... – immediate solution
3. PROFIT MAKING is not THE ONLY MOTIVE – Public Service remains the MAIN AIM...

EXTRAPOLATIONS:-
1. PUNE – SKY BUS model...

SUCCESS STORIES:-
1. DELHI METRO...